How to Delete a Lyft Account and Why They Won’t Delete Your Info

By Kay FleuryUpdated on March 9, 2022

Have you had enough of Lyft? Are you thinking that one of the apps like Lyft would serve you better than this taxi service? In any case, if you want or need to delete your Lyft account, we’ll show you how easy the process is.

Unfortunately, there is no simple way to delete your Lyft account using the website or the mobile app. You need to contact Lyft’s customer service department directly through the Lyft Help Center. But the steps are very simple. We’ll show you:

Keep scrolling to learn how to delete a Lyft account, and what happens to your personal information.

To delete your Lyft account:

1. Go to

Lyft website URL

2. Select Help.

Lyft website help menu

3. Scroll down and select Contact Support.

Contact Support button

4. Enter a subject, select Profile and Account Settings > Delete Account or Unsubscribe > Delete My Account.

Lyft Help drop-down menu

5. Fill in the “Description” box.

Help description box

6. Click the box that says: “I’m not a robot,” and then click the Submit

Submit delete account request

Once you complete this process, an email will be sent to Lyft’s customer service. They will respond to you within a few days (or possibly a couple of weeks if their customer service demand is high) to confirm with you that your account was deleted. You will no longer be able to use the Lyft app.

However, your personal information stays right there with Lyft…

What you need to know about Lyft’s privacy policy

According to Lyft, though they will delete your account, they will retain your information (something you agree to when you sign up for Lyft). To review in full what they will do with this information, check out the Lyft Privacy Policy. Here are the main form of information Lyft collects from you, and keeps in the event you delete your account:

  • Personal information – your name, email address, and phone number
  • Anything you filled out in your Lyft profile while you were a Lyft user (using the app), including your photo if you added one
  • If you signed up using Facebook – your name, gender, profile photo, and Facebook friends
  • The payment method (ex. credit card) you chose for your account and its information
  • Any communications you had with Lyft customer service
  • Any information you entered while trying to become a Lyft driver if you ever were a driver, or started the process
  • Location information – where you were while using the app, the rides you took, drive times, cost, and so on
  • Device information – IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens
  • Call and text information between you and Lyft drivers
  • Your ratings and reviews of Lyft drivers
  • Your address book contacts (if you gave permission for this while using the app)

How to unsubscribe from Lyft emails

You would think that after you give Lyft the boot and delete your account, they would know you don’t want to keep receiving their emails, but unfortunately, that is not the case. Lyft will do anything to get you back, including sending you weekly emails with offers for money off rides if you come back. If you don’t want to keep receiving Lyft communications, here’s what you do:

Follow the same instructions above for deleting your account, but once you get on the Lyft Help Page, after you select Contact Support, select Profile and Account Settings > Delete Account or Unsubscribe > Unsubscribe from Emails. Just explain why you want to stop receiving emails, and click Submit.

Unsubscribe from Lyft communications drop-down menu

Now you’ll stop receiving emails and notifications from Lyft, and you are once and for all separated from Lyft! But how are you going to get around now?

Best apps like Lyft for getting around

If you’re deleting your Lyft account, you might want to consider using another ridesharing app so you can still get around safely and cheaply. These are some of the best options out there for you.

  • Uber – This is Lyft’s most popular competitor, and is available in the most countries and areas worldwide.
  • Curb – Curb focuses on professionalism by only working with licensed and insured taxi drivers for hire.
  • mytaxi – Previously known as Hailo, mytaxi has accessibility-friendly cabs, and constant updates throughout their system on traffic and construction to help make rides shorter.
  • Juno – Previously Gett, now joined with Juno, uses fully trained and licensed drivers, and always charges flat rates so you never have to pay more during bad weather or peak times.

Helpful articles to help you get around cheaper than Lyft

These articles will help you find an awesome alternative to Lyft, or a cheaper and better way of getting around in your city!

  • Apps like Lyft – These apps similar to Lyft might be available in your location (if Lyft isn’t) and they very well may offer cheaper rates in your city.
  • How to Get Around in Cities – We explore the best (and cheapest) ways of getting around in cities, including places that are unfamiliar to you – including the best 6 apps you can make use of.
  • How to Get Free Uber Rides – This article will show you how to get a free ride with Uber – value up to $20!